What is Chamfr?
A quick overview of how Chamfr works, what suppliers manage directly, and where to go for common buying questions.
Overview
Chamfr is an online marketplace for sourcing and buying medical device components, equipment, tools, and service providers, built to help engineering and procurement teams simplify sourcing of in-stock and custom parts to prototype faster. With Chamfr, teams can discover, evaluate, and source the products and suppliers they need for product development — all in one place.
Products listed on Chamfr are sold and fulfilled by suppliers on the platform. Chamfr provides the marketplace, checkout experience, payment flow, order record, and support structure. Chamfr does not manufacture products, warehouse supplier inventory, or ship products from a Chamfr facility.
What Chamfr manages
- Marketplace experience
- Product discovery
- Checkout
- Payment flow
- Order records
- Platform support
- RFQ routing
What suppliers manage
- Product details
- Product specifications
- Pack sizes / MOQs
- Inventory availability
- Fulfillment timing
- Shipping products
- Supplier-specific documentation
How does buying on Chamfr work?
Each product page includes the information available for that SKU—such as pricing, pack size, availability, specifications, and shipping options (when applicable).
Because Chamfr is a marketplace, many product details are provided and maintained by the supplier, including inventory availability, pack size or minimum order quantity, product specifications, and fulfillment timing.
If the listed quantity, pricing, and shipping options meet your needs, you can place the order directly through checkout. For questions about product specifications, compatibility, or documentation, use Contact Seller. For help with checkout, payment, your account, or an existing order, see the support guidance below.
What are Chamfr’s product quantities and pack sizes?
Products on Chamfr are sold in the supplier’s listed pack size or minimum order quantity for that SKU.
Chamfr does not hold supplier inventory or break listed inventory into custom quantities. If you need a different quantity, custom configuration, or production-volume sourcing, submit an RFQ (Request for Quote).
When should I submit an RFQ?
Use the RFQ tool when you need something that isn’t available through a standard product listing, such as:
- Custom quantities (different from the listed pack size or MOQ)
- Custom configurations or non-standard product requirements
- Production-volume requests
- Requests that require supplier review before pricing or lead times can be confirmed
RFQs help route custom or non-standard sourcing requests through the right supplier review process instead of treating them like standard marketplace orders.
You can submit an RFQ in two ways:
- To a specific supplier: Submit an RFQ from a supplier’s storefront or page when you already know which supplier you want to contact.
- To multiple suppliers: Use Chamfr’s RFQ tool to send a custom component request to multiple suppliers in a single action, helping you reduce manual outreach and compare options faster.
Learn how to request a quote in the how-to guide.
When should I contact the seller?
For supplier-specific product questions, use Contact Seller on the product page. This is the best path for questions about:
- Product specifications
- Compatibility
- Materials
- Drawings or datasheets
- Supplier-specific documentation
- Whether a product is suitable for your use case
Suppliers know their products best, so contacting the seller directly helps you get the most accurate product-specific information.
How does shipping work?
Suppliers ship their own products directly to customers.
For domestic orders, shipping options may be available at checkout based on supplier-provided shipping details and live carrier rates.
For international orders, customers may need to provide their own FedEx or UPS account. Chamfr generally cannot accurately estimate prepaid international shipping, customs, duties, taxes, or other import-related charges.
When should I contact Chamfr support?
Contact Chamfr support if you need help with:
- An active order
- A checkout or payment issue
- A ResolvePay issue
- A cancellation request
- A return or refund request
- A platform or account access issue
- An RFQ process issue
- A supplier communication issue after you’ve used the correct contact path
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If you need to… |
Best next step |
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Buy a listed product at the listed quantity and price |
Use checkout |
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Need a custom quantity, size, configuration, or production-volume request |
Submit an RFQ |
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Ask about product specs, materials, compatibility, drawings, or datasheets |
Use Contact Seller |
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Need help with checkout, payment, account access, an active order, cancellation, return, or refund |
Contact Chamfr support |
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Need supplier documentation, certificates, or quality details |
Use Contact Seller first |