What happens after I place an order?
Learn how Chamfr marketplace orders are processed, fulfilled by suppliers, and shipped after checkout.
Overview
After you place an order on Chamfr, your order is routed to the supplier for processing and fulfillment.
Chamfr is a marketplace, so products are fulfilled and shipped directly by the suppliers on the platform. Chamfr provides the checkout experience, payment flow, order record, and marketplace support, but we do not manufacture products, warehouse supplier inventory, or ship products from a Chamfr facility.
Order confirmation
After checkout, you’ll receive an order confirmation email with your order details.
This confirms that your order was placed through Chamfr and routed for processing. If your order includes products from more than one supplier, each supplier processes and ships its portion of the order separately.
How long will it take my order to ship?
Suppliers typically need 1–2 business days to process in-stock orders before shipment.
Expected lead times are displayed on every product page and in product search results. Some products, including custom or made-to-order items, may have longer lead times.
Expedited shipping affects carrier transit time after the supplier ships your order. It does not always mean your order will ship the same day. Suppliers still need time to process, package, and prepare orders before carrier pickup
How do I track my order?
When your order ships, the supplier sends tracking information by email.
If your order includes products from multiple suppliers, you'll receive separate shipment notifications and tracking numbers for each supplier shipment.
If you don't receive a tracking email after your order has shipped, please contact Chamfr Support.
If you have a Chamfr account, you can also view your order history and reorder previously purchased products from your account.
Save time on future orders with a Chamfr account
You don't need a Chamfr account to place an order, but creating one makes future purchases faster and easier.
With a Chamfr account, you can:
- Save shipping and billing addresses
- Securely store payment methods
- View your order history
- Reorder products you've purchased before
- Access tracking information for your orders
If you placed your order as a guest, you can create a Chamfr account at any time. If you'd like your previous guest orders linked to your new account, contact Chamfr Support and we'll be happy to help.
Can I change or cancel my order?
If you need to change or cancel an order, contact Chamfr support as soon as possible and include your order number.
Changes or cancellations may only be possible if the supplier has not already processed or shipped the order. Once an order has shipped, it may need to be handled as a return instead.
What if there is an issue with my order?
Contact Chamfr support if:
- Your order has not shipped after the expected processing time
- Tracking has not updated
- You received the wrong item
- Your order is missing an item
- Your order arrived damaged
- You need to request a cancellation, return, or refund
Please include your order number and any helpful details or photos so we can review the issue and coordinate with the supplier if needed.
Frequently asked questions
Can I place an order without creating a Chamfr account?
Yes. You can check out as a guest or create a Chamfr account before placing your order.
How do I track my Chamfr order?
Once your order ships, you'll receive a tracking email from the supplier. If you have a Chamfr account, you can also view your order history, track previous purchases, and reorder products you've already bought.
Why did I receive multiple tracking numbers?
If your order includes products from more than one supplier, each supplier ships its portion of the order separately. You'll receive separate shipment notifications and tracking numbers for each shipment.
Who ships my order?
Products purchased through Chamfr are shipped directly by the suppliers on the marketplace. Chamfr provides the marketplace, checkout, payment flow, and customer support, but suppliers handle order fulfillment and shipping.
What to do next
If your order is still within the expected processing window, please allow the supplier time to fulfill the order.
If you need help with an active order, contact Chamfr support and include your order number so we can look into it.